Helping vulnerable customers during COVID-19
March 26, 2020, 2:00 to 3:00 p.m. ET
No one expected the economic severity of COVID-19, and the financial slowdown and school closures are hitting your most vulnerable customers the hardest. More than 56 major utilities across 37 states have instituted moratoriums on service shutoffs, but there’s more you could be doing to stabilize the communities in your territory. And taking a traditional approach to helping low-income customers isn’t going to cut it. Join us to hear how you can help vulnerable customers weather COVID-19 and ensure a more equitable energy future for everyone.
- How to identify the customers most affected by the coronavirus
- How to update your assistance programs to best serve customers during this crisis
- How to address energy inequity in your territory
Lisa Markus, Managing Director, Consulting and Advisory Services, E Source
Paula Corey, Manager, Customer Experience, ComEd
Jennifer Gremmert, Executive Director, Energy Outreach Colorado
For more information about attending this event, please email us
or call 1-800-ESOURCE (1-800-376-8723).
Who Should Attend? Any E Source utility member who is concerned about providing low-income assistance and energy equity. Please note, this topic is usually covered by the E Source Customer Care Service, but due to the global-wide health crisis, we’re opening this web conference to all E Source utility members.