From Bill to Payment: Improving the Customer Experience

April 2, 2019, 2:00 to 3:00 p.m. ET

For many customers, billing and payment interactions define the customer experience. It may be one of the only communications a customer has with their utility, which is why it’s critical to get it right.

It takes a skilled team to engineer an intuitive bill experience and flexible payment options and then move from vision to implementation. Join us for a one-hour webinar to learn how Nashville Electric Service and Ameren are redesigning their billing and payment experiences with the help of E Source.

You’ll learn:

Best practices in reimagining the customer bill to be more intuitive and user-friendly
The effects of introducing new and more-flexible payment options on customer satisfaction
Technology and vendor considerations when making changes to the billing and payment experience

Speakers:

Kim McCleskey, PMO Manager, Nashville Electric Service
Dan Phelan, Senior Product Owner, Ameren Illinois
Cindy Schweitzer, Vice President of Customer Solutions, E Source
Melanie Wemple, Managing Director, Consulting Solutions, E Source

For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723). Registration for this event is limited to utility professionals only.

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Who Should Attend? Any utility professional who’s interested in improving the customer experience around billing and payment and learning how E Source can help.

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